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tenants faq

Some faq that may help you, please call the office if you need any further advice

  • Do I need a guarantor?
         Yes,  guarantor is someone who agrees to back up a borrower's loan and steps in to make                       payments if the borrower doesn't. The guarantor needs to be aged between 18 and 75, with a good               credit  history,  IN A FULL TIME WELL-PAID JOB.
  • Do I need a deposit?

    Yes, the deposit will usually be 25% to 50% greater than one months rent and is fully refundable at the end of the tenancy assuming proper conduct. 

  • Do you have out-of-hours emergency services for lost keys, plumbing leaks, burglaries etc?

    Yes 24 hour cover

  • Do you charge a fee for finding me a flat/house?

    Yes, Intercity Accommodation charges a once-only administration fee if a property is applied for. This amount will depend on the rent figure required by the landlord. We will declare in writing at the time of viewing how much the administration fee will be without obligation. We will advise applicants of all our fees prior to viewing if they enquire. We take great care to fully explain all the implications of signing a tenancy agreement and what your rights are.

  • How are repairs done?

    The tenant will ring this office at the earliest opportunity to advise us of the problem, we will then invite the tenant to contact one of our approved contractors depending upon the size & nature of the works, the final invoice will come to this office for settlement.

  • How do I get to look at a property that is of interest to me?

    Contact this office and make an appointment. Appointments must be confirmed by telephone on the day if made previously.

  • Who will show me the property?

    A viewing agent will meet you at the property or escort you from our office which ever in more convenient.

  • Do I have to insure my possessions?

    The owners building and contents are insured but the choice to insure your possessions is for you and we strongly advise it. We have good quality policies that will provide adequate cover.

  • How do I pay the rent?

    Normally by standing order from your bank account into ours, paid monthly to arrive into our account no later than the first day of each month.

  • What references do I need?

    Generally, proof of ID, proof of income or the ability to pay the rent for the contract period, sight of recent bank statements and current landlords reference.

  • I want to move out before the end of my tenancy

    On an Assured Shorthold Tenancy Agreement, you're legally bound until the end of your tenancy period. We can however discuss ending your tenancy if you have a replacement. Please contact one of our letting's consultants to discuss this

  • Can my parents pay for my rent?

    Anyone can pay rent on your behalf. However, the legal responsibility lies with you.

  • Can I pay my rent using post-dated cheques?

    Standing Orders are a more efficient way of paying and collecting your rent. If there is a reason why you are unable to set up a SO, then we'll be happy to listen and try and help you.

  • Do you offer summer discount?

    Generally we don't, but this very much depends on the particular house that you're interested in, please ask during the viewing.

  • Do you offer properties with bills included?

    Yes, sometimes! Please fill in the form in the shared accommodation page, letting us know what your requirements are and, and we'll get back to you.

  • Can I get my own furniture?

    Possibly. Please make sure you remove any personal items before you leave.

  • What happens if I fall into arrears?

    You'll be charged for every day that you fall into arrears. Please refer to your tenancy agreement for details on charges that could be applied. The sooner you let us know of any extenuating circumstances the quicker we can try and work with you. We don't like charging you fines, and we're sure that you also don't like the embarrassment (and cost) of not paying your rent on time.

     

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